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Don Nelson

Don brings almost 30 years of LANSA experience to his role as Vice President of Customer Support – including 12 years as a LANSA ISV, were he designed and developed a LANSA-based ERP system. Prior to that he was in charge of product development for the BPCS product at SSA. This experience provides him with a unique perspective on developer and end user needs. Don manages Customer Support, Product Management and IT.

Evaluating Customer Service Before You’re a Customer

Who hasn't been stuck in auto-phone-system purgatory for hours or been routed to a first-line customer support rep who knew…

Why Don’t Users Ever Know What They Want?

We've all been there. In the heat of an IT project - be it greenfield, modernization or just a little…